Hi
After messaging with customer support I was told I qualified for a WiFi pod to solve a dead zone in my house and it would be delivered by Yodel.
However I have heard nothing from Yodel or had any confirmation for Virgin media.
How can I check if the pod has been added to my account?
It should be shown in your MyVirginmedia account, but if you were promised this by one of the offshore support staff it may not have happened.
If you wait for one of the forum staff to pick this up they should be able to help.
Hi Navik 👋.
Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with a WiFi pod order to improve the signal in your home. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
