Time042
4 months agoJoining in
WiFi Pod not connected to new Hub 5x
Hello,
We had a "health check" engineer visit yesterday, and one of the things he did was switch our Hub 5 for a Hub 5x. Everything's good, except our WiFi Pod which does not seem to be connected to the new Hub. It is displayed as Offline in the Virgin Media Connect app, but instructing it to reboot through the app seems to work.
Could we get the WiFi pod updated to work with the new Hub please?
Hey Time042, thank you for reaching out and I am sorry to hear your pods are not working.
Let me send you a DM so we can look into this for you.