Forum Discussion

emc01's avatar
emc01
Joining in
21 days ago

Wifi pod has disconnected and won't reconnect

Hello,

I've had the white wifi pod for 2 months now and it's been working great, up until a few days ago. The light is now constantly flashing white. I've tried resetting the hub 3 , both on the connect app and by pushing the reset button on back of hub. Have turned hub off at the wall and also tried the wifi pod in 2 other sockets, but still getting the white light. 

I removed the wifi pod from the connect app thinking I could just reinstall it... but the app just says "that's it, your wifi pod should be up and running now" when I try

Not sure if this is normal or worth mentioning - but around the time the pod stopped working, I noticed a high pitched frequency noise coming from the fibre box thats inside the house, on the wall.

Any ideas? ๐Ÿ˜€ thank you

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Have you tried following the online pod trouble shooting guide?

    https://www.virginmedia.com/help/check/status/guide/pod-troubleshooting/start

     

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Check if the pod is getting hot. Those white pods have been known to fail and burn. 

    ** My name is NOT Alessandro **

    • emc01's avatar
      emc01
      Joining in

      It was getting quite hot yes, thanks. Got sorted on live chat. Replacement being sent out ๐Ÿ™Œ๐Ÿป

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Glad to hear this was replaced emc01, let us know if you need anything else.