Forum Discussion

devnull10's avatar
devnull10
Tuning in
2 months ago

Wifi pod delayed

Ordered a wifi pod a couple of weeks back due to terrible signal in my house, got a load of "get ready" messages then got a text message saying: 

We regret to inform you that your delivery has been delayed due to circumstances beyond our control. Unfortunately, we are unable to provide an exact delivery date at this time but are working to get your order to you as soon as possible.

Does anyone know whether this is a stock issue with them? And if so, how long roughly it's expected to be a problem for?

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi devnull10, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your WiFi pod has been delayed. Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.

    Apologies for any inconvenience caused. 

    Thanks,