Forum Discussion

Cost85's avatar
Cost85
Joining in
14 hours ago

WiFi Pod and Hub 5 connection issue

I'm trying to get my existing WiFi Pod to connect to my new Hub 5. I spent all day yesterday trying to speak to someone via phone and via messenger service and just kept going round in circles.

I've read on other posts on here that I need to get VM to re-pair the pod to my new hub. Any ideas how I can get to speak to someone to do this?!

Any help appreciated! 

Hub 5
wifi pod

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person
    13 hours ago

    Have you tried calling the equipment activation number on 0800 953 9500?

    You will need the model numbers, serial numbers/MAC addresses off the barcode stickers of all pieces of kit and also your account number.