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Markus1930's avatar
Markus1930
Tuning in
30 days ago

WiFi not automatically reconnecting

Firstly I am not techie, am on the 1GB Virgin fibre package and what I find happens is if my WiFi intermittently  goes down (usually overnight) I find its not automatically reconnecting to some of my devices mainly Alexa and associated plugs. Even though everything else is all fine. What I have to do is switch off  my Virgin Media Hub 5 and then switch it back on again, then everything re connects again. Is there anything I can do? Its almost like the devices like Alexa forget where they should be connected but then repowering the router gives them a kick start. Like I say I am not techie so go easy on me :-) and a huge thank you in advance. Mark.

5 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    30 days ago

    Recurrent Wi-Fi and DHCP failures in Router mode are a known fault of 
    Hub 5 with Sept 2025 software version : LG-RDK_11.6.2-2410.1

    • Markus1930's avatar
      Markus1930
      Tuning in
      30 days ago

      Ah thats interesting to know. Do you know if theres any fix likely or anything I can do? It doesn't happen loads but am worried if it does it when I am on holiday and away from home then the smart plugs etc for lights wont work.

  • Client62's avatar
    Client62
    Alessandro Volta
    30 days ago

    The issues of software version : LG-RDK_11.6.2-2410.1 only affect Router mode.

    Folks with the Hub 5 in Modem mode and a 3rd party Wi-Fi Router are not affected.

  • goslow's avatar
    goslow
    Alessandro Volta
    30 days ago

    You could also try temporarily disabling 'Smart Wifi/Channel optimisation' on the hub and see this this helps maintaining the connection for your devices.

    Smart Wifi is supposed to reassign wireless channels on the hub if it detects wifi congestion in the local area but some devices seem to be unable to cope with this channel swapping process.

    If you use VM wifi pods, however, smart wifi is required to be on for these to work properly.

    If turning it off makes no difference, just turn it back on again.