Forum Discussion

EG1's avatar
EG1
Superfast
3 days ago

Wifi keeps dropping out several times daily

Hi,
This is becoming a pattern each day over the last week or so. The wifi drops out regularly during each day. My phone still shows the wifi indicator, but there is no external connection.

Service status shows no issues, it either reconnects within a few minutes or a router reboot does the trick. It’s become irritating and disruptive though.

I can’t find anywhere to get help other than the constant advice to reboot. Which feels like a sticking plaster on a bigger issue. Is there a way to check what that problem might be and get it fixed? 

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    20 hours ago

    Hello EG1.

    Thank you very much for joining our community.
    Can I just apologise for the constant drops with your WIFI
    We can run a few tests from here and check on your equipment.
    Sadly, it’s not showing anything wrong, so I’ll need to send you a private message to gain account access and run further tests.
    If you can check the envelope, top right of your screen, that would be great. 
    Regards     
    Gareth_L