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Drewblues1's avatar
Drewblues1
Tuning in
7 months ago

Wifi issues need help

Hi, 

Ran a diagnostic on my router, had loads of move things closer to router, this is impossible to do as these devices are scattered around my house.

See photos 

 

 

 

 I have also tried to download the vm connect app but won't connect to my hub 

Paying a premium price for 1gb wifi and since I've had it it's been a proper nightmare, slow Internet around the house, proper getting a sub standard service.

Now I can't log back in to my router to get anymore information for you.

VM what can you do to sort this mess out?? 

Anyone else have any tips that will help

Thank you

8 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    7 months ago

    Are you using a Hub 4?  If so you have found the common fault. Remove the Connect app from all devices, then do a factory reset on the Hub. It should then allow you to log in on 192.168.0.1 

  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    Reads like your home is too large to be covered by just a single VM Hub.

    We have a VM Hub in Router mode + two Wi-Fi Access Points to cover a home with two levels & a dozen rooms.

    We do not have the VM Pods, because we insist on using network kit that we own, can manage & is not limited to any one ISP.

    • Drewblues1's avatar
      Drewblues1
      Tuning in
      7 months ago

      That's the thing I could understand that it might not cover the house if it was large but live in a normal sized 3 bed semi detached, it's quite shocking that one hub doesn't cover my whole house.

      That's a good point, I might have to invest in some extra pods or maybe a mesh system, but saying that I still can't log into my router so I can't put it in modem mode, very frustrating 

  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    The VM Connect app is causing endless corruption problems with the Hub 4., this has persisted since about Jan 2024 so we are 9 months into this, VM admit the  Hub 4 menu fails, but so far still not a word that the Connect app is the trigger for the menu failure and the VM Pods going offline.

    1) VM Connect app must be uninstalled from all mobiles in your home.    ( this is critical )

    2) Factory reset the Hub 4 by pressing RESET for 60 seconds, then the Hub 4 must remain powered on.

    VM's notes may say to power off the Hub 4 after pressing RESET - don't that aborts the reset process.

    Once the Hub 4 recovers and it may take some time, the Hub 4 menu should work again at http://192.168.0.1/
    if the Hub 4 menu still does not work, request a replacement Hub.


    3) If the Hub 4 menu works - Do not re-install the Connect app or the Hub 4 will quickly fail again.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    7 months ago

    Your normal sized 3 bed semi detached will not be covered by a basic VM hub, unless perhaps it is located in a carefully sited central location. If for instance the Hub is located on a shelf near the outside cable entry at the front of the house it will not satisfactorily cover the rear bedrooms. 

    You can either get the VM pods (if they are free under your contract) or better still invest in your own Wifi equipment.