A few days ago my SuperHub 3 started to play up. I have no issues when I use my Xbox via Ethernet cable but my WiFi doesn’t seem to work at all. The power light is orange and there is a red phone logo that keeps flashing. Any help would be greatly appreciated
So I had an engineer come out today and provided me with a brand new, up to date router (as my old one was from 2019) and everything is working great and better than ever 😁😁
Forum TeamHey TekknoRaptor88, thank you for reaching out and we are so sorry to hear about your connection issues.
We've taken a look and everything is looking great on our end how has this been since Saturday?
Still no change. I’ve tried the pinhole reset method and the problem continues
Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.
I tried that but still no change
Forum TeamHey TekknoRaptor88, thank you for reaching out and we are sorry to hear about your connection issue.
How has it been since the weekend any improvement?
Everything looks on our side currently, all the levels are great.
Have you every used the Connect app to pause devices? Having said that, the pinhole reset should remove any MAC filters the app has set.
Does the Wifi SSID show up on your phone, for example?
I just checked to see if my WiFi SSID shows up on my devices and it does. I’ve managed to reconnect all my devices but the lights continue to flash on the router. Should I be concerned?
Forum TeamHi TekknoRaptor88,
The flashing red phone means there may be a home phone issue in your area, or on our wider network. Check that all the cables coming into and out of the Hub and home phone are pushed in firmly.
The red power light, if this has remained after a hub reboot and reset, we'll need to replace this.
I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can.
So I had an engineer come out today and provided me with a brand new, up to date router (as my old one was from 2019) and everything is working great and better than ever 😁😁
