WiFi issues during an evening

Question

We always seem to run into WiFi issues of evening, after 8pm. It's that bad that it has even effected us watching recorded items on our Virgin box.

Hub is not obscured, everything is connected correctly, and I've reset the hub so it's getting a fresh boot.

I've done speed tests and they're okay, and I've done the home scan using the app and that's okay, too.

It's absolutely ridiculous that this is happening, as it didn't used to. I feel like VM are throttling bandwidth so we upgrade our package

Is there anything VM can do to fix this?

Many thanks

newapollo · Answer

Have you used the&nbsp;/check-services/ function to check for problems in your area? You can also a run a test on your equipment from there.&nbsp;If nothing is showing&nbsp;&nbsp;you could also try the automated Service Status number&nbsp; 0800 561 0061.&nbsp; This often gives details of more local issues down to postcode levelIf no problems are showing then you should type 192.168.0.1 (192.168.100.1 if you are in Modem mode) into your browser URL bar and press enter.&nbsp;When the page appears click on&nbsp; ‘Check Router Status’ (below the log in box) and when the page appears go to Advanced Settings &gt; Tools &gt; Network Status.Then&nbsp;copy paste(don't screenshot)&nbsp;&nbsp;the information from the&nbsp;Downstream, Upstream, Configuration and Network logs.&nbsp;You could also set up a quality monitor (BQM) on&nbsp;/thinkbroadband.com/broadband/monitoring/quality&nbsp;

JimmyT85 · Answer

Thank you for your help!&nbsp;
Downstream&nbsp;
ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID13390000004.638256 qam2621390000003.538256 qam131470000003.938256 qam241550000003.940256 qam35163000000440256 qam461710000004.340256 qam57179000000440256 qam681870000004.340256 qam791950000004.340256 qam8102430000004.138256 qam14112510000004.340256 qam15122590000004.340256 qam16132670000004.340256 qam17142750000004.540256 qam18152830000004.640256 qam19162910000004.540256 qam20172990000004.840256 qam21183150000004.640256 qam23193470000004.538256 qam27203550000004.638256 qam28213630000004.638256 qam29223710000004.840256 qam30233790000004.940256 qam3124387000000540256 qam32
&nbsp;
Downstream bonded channels
ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked38.95402Locked38.61795119513651673Locked38.922294434046934Locked40.91641086225Locked40.3244253706Locked40.3221721097Locked40.3261872828Locked40.3258501989Locked40.31746320910Locked38.91381511Locked40.31491212Locked40.31121013Locked40.39413814Locked40.91161315Locked40.91221216Locked40.9681417Locked40.391018Locked40.352019Locked38.962020Locked38.663021Locked38.661022Locked40.344023Locked40.339024Locked40.9240
Upstream bonded channels
ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID14310000045.5512064 qam222360000045512064 qam533010000044.5512064 qam443660000045.5512064 qam354960000046512064 qam1
&nbsp;
Upstream bonded channels
ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts1ATDMA00302ATDMA00203ATDMA00204ATDMA00005ATDMA0030
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
UBsgvca69834ncxv9873254k;fg87

Primary Downstream Service Flow
SFID15435Max Traffic Rate287500061Max Traffic Burst42600Min Traffic Rate0

Primary Upstream Service Flow
SFID15434Max Traffic Rate27500061Max Traffic Burst42600Min Traffic Rate0Max Concatenated Burst42600Scheduling TypeBestEffort
Network Log
TimePriorityDescription20/09/2025 18:13:23noticeLAN login Success;[REMOVED]19/09/2025 06:20:46criticalNo Ranging Response received - T3 time-out;[REMOVED]18/09/2025 20:32:18noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;[REMOVED]18/09/2025 20:32:18ErrorDHCP RENEW WARNING - Field invalid in response v4 option;[REMOVED]18/09/2025 17:46:39criticalNo Ranging Response received - T3 time-out;[REMOVED]18/09/2025 12:32:23Warning!RCS Partial Service;[REMOVED]18/09/2025 12:30:12Warning!Lost MDD Timeout;[REMOVED]18/09/2025 12:27:15Warning!RCS Partial Service;[REMOVED]18/09/2025 12:26:18Warning!Lost MDD Timeout;[REMOVED]16/09/2025 19:20:57Warning!RCS Partial Service;[REMOVED]16/09/2025 03:04:0criticalNo Ranging Response received - T3 time-out;[REMOVED]15/09/2025 08:32:18noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;[REMOVED]15/09/2025 08:32:18ErrorDHCP RENEW WARNING - Field invalid in response v4 option;[REMOVED]13/09/2025 08:34:42criticalNo Ranging Response received - T3 time-out;[REMOVED]11/09/2025 20:32:18noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;[REMOVED]11/09/2025 20:32:18ErrorDHCP RENEW WARNING - Field invalid in response v4 option[REMOVED]09/09/2025 06:16:21criticalNo Ranging Response received - T3 time-out;[REMOVED]08/09/2025 08:32:16noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;[REMOVED]08/09/2025 08:32:16ErrorDHCP RENEW WARNING - Field invalid in response v4 option;[REMOVED]06/09/2025 04:52:3criticalNo Ranging Response received - T3 time-out;[REMOVED][MOD EDIT: MAC addresses removed]

JimmyT85 · Answer

My post with the information you've asked for keeps getting deleted

Sabrina_B · Answer

Hi JimmyT85 👋.Thanks for reaching out to us, sorry to hear of the issues that you are facing with your service. we can assure you that we are not throttling you, any action would be advised to you prior to it being done and it is very very rare that we do this unless instructed to.&nbsp;So that we can look into this and assist we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
&nbsp;
Thanks.
&nbsp;
Sabrina&nbsp;

Forum Discussion

WiFi issues during an evening

4 Replies

Downstream bonded channels

Upstream bonded channels

Upstream bonded channels

General Configuration

Primary Downstream Service Flow

Primary Upstream Service Flow

Network Log

Related Content

Account Issue

Connection speed drops during rain

360 box issues

Email Issues

Packet loss issue?

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	339000000	4.6	38	256 qam	26
2	139000000	3.5	38	256 qam	1
3	147000000	3.9	38	256 qam	2
4	155000000	3.9	40	256 qam	3
5	163000000	4	40	256 qam	4
6	171000000	4.3	40	256 qam	5
7	179000000	4	40	256 qam	6
8	187000000	4.3	40	256 qam	7
9	195000000	4.3	40	256 qam	8
10	243000000	4.1	38	256 qam	14
11	251000000	4.3	40	256 qam	15
12	259000000	4.3	40	256 qam	16
13	267000000	4.3	40	256 qam	17
14	275000000	4.5	40	256 qam	18
15	283000000	4.6	40	256 qam	19
16	291000000	4.5	40	256 qam	20
17	299000000	4.8	40	256 qam	21
18	315000000	4.6	40	256 qam	23
19	347000000	4.5	38	256 qam	27
20	355000000	4.6	38	256 qam	28
21	363000000	4.6	38	256 qam	29
22	371000000	4.8	40	256 qam	30
23	379000000	4.9	40	256 qam	31
24	387000000	5	40	256 qam	32

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.9	54	0
2	Locked	38.6	17951195	1365167
3	Locked	38.9	2229443	404693
4	Locked	40.9	164108	622
5	Locked	40.3	24425	370
6	Locked	40.3	22172	109
7	Locked	40.3	26187	282
8	Locked	40.3	25850	198
9	Locked	40.3	17463	209
10	Locked	38.9	138	15
11	Locked	40.3	149	12
12	Locked	40.3	112	10
13	Locked	40.3	94	138
14	Locked	40.9	116	13
15	Locked	40.9	122	12
16	Locked	40.9	68	14
17	Locked	40.3	91	0
18	Locked	40.3	52	0
19	Locked	38.9	62	0
20	Locked	38.6	63	0
21	Locked	38.6	61	0
22	Locked	40.3	44	0
23	Locked	40.3	39	0
24	Locked	40.9	24	0

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	43100000	45.5	5120	64 qam	2
2	23600000	45	5120	64 qam	5
3	30100000	44.5	5120	64 qam	4
4	36600000	45.5	5120	64 qam	3
5	49600000	46	5120	64 qam	1

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	UBsgvca69834ncxv9873254k;fg87

SFID	15435
Max Traffic Rate	287500061
Max Traffic Burst	42600
Min Traffic Rate	0

SFID	15434
Max Traffic Rate	27500061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Time	Priority	Description
20/09/2025 18:13:23	notice	LAN login Success;[REMOVED]
19/09/2025 06:20:46	critical	No Ranging Response received - T3 time-out;[REMOVED]
18/09/2025 20:32:18	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;[REMOVED]
18/09/2025 20:32:18	Error	DHCP RENEW WARNING - Field invalid in response v4 option;[REMOVED]
18/09/2025 17:46:39	critical	No Ranging Response received - T3 time-out;[REMOVED]
18/09/2025 12:32:23	Warning!	RCS Partial Service;[REMOVED]
18/09/2025 12:30:12	Warning!	Lost MDD Timeout;[REMOVED]
18/09/2025 12:27:15	Warning!	RCS Partial Service;[REMOVED]
18/09/2025 12:26:18	Warning!	Lost MDD Timeout;[REMOVED]
16/09/2025 19:20:57	Warning!	RCS Partial Service;[REMOVED]
16/09/2025 03:04:0	critical	No Ranging Response received - T3 time-out;[REMOVED]
15/09/2025 08:32:18	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;[REMOVED]
15/09/2025 08:32:18	Error	DHCP RENEW WARNING - Field invalid in response v4 option;[REMOVED]
13/09/2025 08:34:42	critical	No Ranging Response received - T3 time-out;[REMOVED]
11/09/2025 20:32:18	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;[REMOVED]
11/09/2025 20:32:18	Error	DHCP RENEW WARNING - Field invalid in response v4 option[REMOVED]
09/09/2025 06:16:21	critical	No Ranging Response received - T3 time-out;[REMOVED]
08/09/2025 08:32:16	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;[REMOVED]
08/09/2025 08:32:16	Error	DHCP RENEW WARNING - Field invalid in response v4 option;[REMOVED]
06/09/2025 04:52:3	critical	No Ranging Response received - T3 time-out;[REMOVED]

Channel	Channel Type	T3 Timeouts
1	ATDMA	3
2	ATDMA	2
3	ATDMA	2
4	ATDMA	0
5	ATDMA	3