Forum Discussion
- NoobifyOn our wavelength
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- NoobifyOn our wavelength
Network Log
Time Priority Description
03/03/2024 11:01:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/03/2024 08:51:15 notice NOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/03/2024 03:57:8 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/03/2024 03:57:8 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 02/03/2024 10:06:36 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/03/2024 21:20:36 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 01/03/2024 06:24:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 29/02/2024 21:14:13 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 29/02/2024 01:25:42 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 29/02/2024 01:25:42 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 28/02/2024 20:44:46 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 26/02/2024 11:07:37 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 26/02/2024 11:07:7 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 26/02/2024 10:26:48 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 26/02/2024 09:23:4 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 26/02/2024 09:00:8 notice NOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 25/02/2024 01:18:56 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 24/02/2024 17:28:32 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 24/02/2024 17:28:32 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 24/02/2024 16:28:32 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; - NoobifyOn our wavelength
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 5 37 256 qam 25 2 139000000 8 37 256 qam 1 3 147000000 7.1 37 256 qam 2 4 155000000 6.5 37 256 qam 3 5 163000000 6 37 256 qam 4 6 171000000 6 37 256 qam 5 7 179000000 5.9 37 256 qam 6 8 187000000 5.8 37 256 qam 7 9 195000000 5.5 37 256 qam 8 10 203000000 5 37 256 qam 9 11 211000000 4.6 37 256 qam 10 12 219000000 4.5 37 256 qam 11 13 227000000 3.9 37 256 qam 12 14 235000000 3.7 37 256 qam 13 15 259000000 2.5 37 256 qam 16 16 267000000 3 37 256 qam 17 17 291000000 3.7 37 256 qam 20 18 299000000 4.1 37 256 qam 21 19 323000000 4.8 37 256 qam 24 20 355000000 5.5 37 256 qam 28 21 363000000 5.3 37 256 qam 29 22 387000000 3.7 37 256 qam 32 23 395000000 3.5 37 256 qam 33 24 419000000 2.9 37 256 qam 36 Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 5 0 2 Locked 37.3 5 0 3 Locked 37.6 19 0 4 Locked 37.3 17 0 5 Locked 37.3 0 0 6 Locked 37.3 0 0 7 Locked 37.6 5 0 8 Locked 37.6 5 0 9 Locked 37.3 5 0 10 Locked 37.3 4 0 11 Locked 37.3 6 0 12 Locked 37.3 5 0 13 Locked 37.3 4 0 14 Locked 37.3 5 0 15 Locked 37.3 0 0 16 Locked 37.6 5 0 17 Locked 37.6 5 0 18 Locked 37.3 5 0 19 Locked 37.6 5 0 20 Locked 37.6 5 0 21 Locked 37.3 5 0 22 Locked 37.6 5 0 23 Locked 37.3 5 0 24 Locked 37.3 13 0
- Client62Alessandro Volta
Looking at the date time of the two ATOM log messages, does that correspond to some unusually intense use of the VM Hub or is it just an Intel Atom processor glitch ?
- NoobifyOn our wavelength
Nothing intense in terms of usage at all, pretty random, does this mean this replacement Hub 3 is also faulty and needs to be replaced ?
- Robert_PForum Team
Hello Noobify
Sorry to hear of the connection issues experienced, we understand and appreciate you raising this via the forums and welcome to the community.
We can see you have spoken to the team since posting, were they able to offer any advice or a resolution during the call?
Rob
- AdduxiVery Insightful Person
The Atom restarts are usually when the CPU is overloaded. Also those power levels don’t seem right in that the spread is high? One of the Upstream is too low in any case. Should be at least 34.
- NoobifyOn our wavelength
Hi Rob, The disconnection/retention Team offered to send another Technical person to check the Virgin router, hoping this time he/she will be able to diagnose and fix the issues which the kind contributors above diagnosed
- legacy1Alessandro Volta
Your BQM is fine I suggest you look at getting your own wifi router with 1Gb ports and use hub in modem mode
- carl_pearceCommunity elder
There is a hardware fault with the HUB, so putting it in modem mode probably won't resolve the issue.
- NoobifyOn our wavelength
The second technician came today and changed the upstream power levels, said the Hub is fine. Fingers crossed, let's see. In any case planning to use the modem mode in future
- NoobifyOn our wavelength
"ATOM is restarted" continues, it must be the processor in the Hub. Third technician booked, then I can get freedom from this amazingly reliable service !
- Sabrina_BForum Team
Hi Noobify 👋.
Thanks for reaching out to us. Apologies for the issues that you have had with your hub, I can see you have stated you will be having another engineer, and have spoken about modem mode, could you please on the day that you have the engineer, should you get a replacement Hub, do not switch into modem mode straight away. We would need the Hub to complete its initial set up as well as any and all updates as it has been in storage since we have released updates. This would need to be in router mode for 24 hours to allow for it to be at maximum performance,
Sabrina
- NoobifyOn our wavelength
Moved to a Mesh with Hub 3 in modem mode, the stability has improved but issue still exists, here are the network log again, in case any one can find a cause, may be @Sabrina_B ?
Time Priority Description
05/04/2024 20:59:47 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/04/2024 08:28:40 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 03/04/2024 08:28:40 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 02/04/2024 07:14:32 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 31/03/2024 01:48:22 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 31/03/2024 01:48:22 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 23/03/2024 12:45:42 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 23/03/2024 12:29:3 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 23/03/2024 12:29:3 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 19/03/2024 09:36:18 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 18/03/2024 22:35:47 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 18/03/2024 22:35:47 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 15/03/2024 14:30:26 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 15/03/2024 13:43:58 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 15/03/2024 13:33:12 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 15/03/2024 10:35:47 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 15/03/2024 10:35:47 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 15/03/2024 09:46:1 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 15/03/2024 09:45:48 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 15/03/2024 09:18:21 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; - NoobifyOn our wavelength
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 36600000 35 5120 64 qam 11 2 23600000 31 5120 64 qam 13 3 30100000 33 5120 64 qam 12 4 43100000 36.5 5120 64 qam 10 5 49600000 38 5120 64 qam 9 Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0 2 ATDMA 0 0 1 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 1 0 5 ATDMA 0 0 1 0
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