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AMCX's avatar
AMCX
Tuning in
12 months ago

Wifi Dropping

I’ve seen a similar issue reported but not resolved. Hub 5 has been refreshed and rebooted phones switched off and back on all the easy stuff but the wifi keeps dropping. Worked well for years just started happening 2 days ago Virgin apps say everything is working well and no service issues. Any offers?

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    12 months ago

    Hello AMCX.

    Thanks for bringing the WiFi issue to our attention. Sorry as well for any inconvenience this is causing you. I can imagine it is extremely frustrating for you.

    What I would like to do is look into this in a bit more depth and help get the connection fault fixed.

    If you don't mind, I will need to send you a private message to pass security. 
    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L

    • AMCX's avatar
      AMCX
      Tuning in
      12 months ago

      Thanks Gareth. I thought I’d been blanked but saw the replies went into my spam folder.

      After copious reboots and return to factory settings, I finally got a steady signal back. I’ll be back in touch if it happens again.

      • Alex_RM's avatar
        Alex_RM
        Icon for Forum Team rankForum Team
        12 months ago

        Great to hear AMCX 😊

        Thanks for letting us know.

        Alex_Rm

  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    Settings to discourage mobiles from dropping Wi-Fi and reverting to the GSM mobile data.

    For iPhones...

    Disable "Wi-Fi Assist"    Ref:https://support.apple.com/en-us/102228

    For Android phones...

    Disable "Switch to mobile data"

    Settings >> Connections >> Wi-Fi >> ... ( 3 dot menu ) >> "Switch to mobile data"  ( set to OFF )