Forum Discussion

paulbouch's avatar
paulbouch
Tuning in
2 months ago

WiFi Dropping out

Since moving to my new house, my wifi keeps dropping out. I've had 2 engineers out so far, cables checked, Hub changed, still having issues .... any ideas from anyone to help?

Paul B

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    What are the lights doing on the Hub when the Wifi drops?  Do cable connections also drop at the same time?  Setup a BQM to monitor the incoming circuit for problems at http://www.thinkbroadband.com/ping

    Post your power levels and network log from the Hub for comment please.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    This might help:

    How to get stats from a VM hub (no need to logon to the hub)

    Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

    • Click on the “> Check router status” button
    • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
    • Click on the “Upstream” tab, copy the text and paste into your reply
    • Click on the “Networking” tab, copy the text and paste into your reply.
      • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.