Forum Discussion

endisforever's avatar
endisforever
On our wavelength
12 months ago

Wifi dropping out over the last week

over the last week my internet keeps dropping out it will come back after a minute  or 2 

but its so frustrating i work from home for a start and get disconnected from my work laptop

secondly when gaming i constantly get booted from lobbies because the wifi has dropped out.

3rd cant watch a TV shows on Netflix etc with it buffering while the wifi drops out

you can see it as the white light on top of the router will pulse until its reconnected 

and its not just wifi as my PC is hardwired to the router and they all loose connection its almost like the router just decides to reboot its self like 3 or 4 times a day 

can anyone help pls

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Lets see the connection data - can you do this...

    _____________________

    Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
    Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

    Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
    https://www.thinkbroadband.com/broadband/monitoring/quality

    • endisforever's avatar
      endisforever
      On our wavelength

      downstrwm

      3.0 Downstream channels

      Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

      253310000005.40000240.366287QAM25625
      21470000006.00000040.366287QAM2562
      31550000006.00000040.946209QAM2563
      41630000006.19999740.366287QAM2564
      51710000006.09999840.366287QAM2565
      61790000006.09999840.366287QAM2566
      71870000006.00000040.366287QAM2567
      81950000006.00000040.366287QAM2568
      92030000006.09999840.366287QAM2569
      102110000006.00000040.946209QAM25610
      112190000006.19999740.366287QAM25611
      122270000006.00000040.366287QAM25612
      132350000005.80000340.946209QAM25613
      142430000005.19999740.366287QAM25614
      152510000005.30000340.366287QAM25615
      162590000004.90000240.366287QAM25616
      172670000005.19999740.946209QAM25617
      182750000005.19999740.946209QAM25618
      192830000004.69999740.946209QAM25619
      202910000004.80000340.946209QAM25620
      212990000004.40000240.946209QAM25621
      223070000005.19999740.366287QAM25622
      233150000005.69999740.366287QAM25623
      243230000005.59999840.366287QAM25624
      263390000005.80000340.366287QAM25626
      273470000006.09999840.366287QAM25627
      283550000005.80000340.366287QAM25628
      293630000006.30000340.946209QAM25629
      303710000006.09999840.366287QAM25630
      313790000006.09999840.366287QAM25631
      323870000006.40000240.946209QAM25632



      3.0 Downstream channels

      Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

      25Locked40.36628700
      2Locked40.36628700
      3Locked40.94620900
      4Locked40.36628700
      5Locked40.36628700
      6Locked40.36628700
      7Locked40.36628700
      8Locked40.36628700
      9Locked40.36628700
      10Locked40.94620900
      11Locked40.36628700
      12Locked40.36628700
      13Locked40.94620900
      14Locked40.36628700
      15Locked40.36628700
      16Locked40.36628700
      17Locked40.94620900
      18Locked40.94620900
      19Locked40.94620900
      20Locked40.94620900
      21Locked40.94620900
      22Locked40.36628700
      23Locked40.36628700
      24Locked40.36628700
      26Locked40.36628700
      27Locked40.36628700
      28Locked40.36628700
      29Locked40.94620900
      30Locked40.36628700
      31Locked40.36628700
      32Locked40.94620900



      3.1 Downstream channels

      Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
      33964K1840QAM4096759


      3.1 Downstream channels

      Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
      33Locked437.615237760
      • endisforever's avatar
        endisforever
        On our wavelength

        upstream

        3.0 Upstream channels

        Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

        13660000042.2705995120 KSym/sec64QAM3
        22360000041.7705995120 KSym/sec64QAM5
        33010000042.2705995120 KSym/sec64QAM4
        44310000042.0205995120 KSym/sec64QAM2
        54960000042.0205995120 KSym/sec64QAM1



        3.0 Upstream channels

        Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

        1US_TYPE_ATDMA0000
        2US_TYPE_ATDMA0000
        3US_TYPE_ATDMA0000
        4US_TYPE_ATDMA0000
        5US_TYPE_ATDMA0000



        3.1 Upstream channels

        Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
        610.837.52KQAM128


        3.1 Upstream channels

        Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
        6OFDMA22053.400
    • David_Bn's avatar
      David_Bn
      Forum Team

      Thanks for reaching out to us endisforever and I'm sorry to hear of the poor experience you've had when using our Wi-Fi services.

      Can you please confirm if this is happening on Wi-Fi only?

      When the connection drops, does this generate alternative light to show on the hub?

      Thanks,

      David_Bn

      • endisforever's avatar
        endisforever
        On our wavelength

        the light just flashs from white to off.

        its mainly a wifi issue as the wired connection seems to come back quicly were as wifi it stay off until you resent the router 

  • endisforever's avatar
    endisforever
    On our wavelength

    Hi it has been less often over the last week I'll be honest 

    Here a link to the monitor I've had one a while

    https://www.thinkbroadband.com/broadband/monitoring/quality/share
    • Steven_L's avatar
      Steven_L
      Forum Team

      Thanks for coming back to us endisforever, I have not been able to open the link that you provided as I'm getting a page not found error. Would you be able to share the link again and also, how are things looking for you at the moment?

      Kind Regards,

      Steven_L