Forum Discussion

Catmarie's avatar
Catmarie
Settling in
4 days ago

WiFi dropping in and out

I need help. I have had virgin since November and it’s been terrible. My WiFi is shocking. Keeps dropping out and in. Have had countless engineers out and they have done their bit from cleaning the fibre to telling me to get some extra mesh boosters. Been told that my house is to big and even with all they do on day and they have been lovely lads it’s not making any difference. When I ring virgin they say there is nothing wrong. But when I’m working from home and my WiFi is dropping in and out a few times an hour it’s not on. Has anyone had this issue and had it fixed. They sold it telling me I would be so much better off with 1gb instead of the 100mb I had with BT. At least with the 100mb I had internet and it never dropped out. 

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    VM only guarantees a wifi speed of 30Mb.  If you are on 1Gb you should bet entitled to “up to” 3 WiFi extender Pods for free.  Wait here a day or two for a VM Mod to pick this up and discuss.

  • Hi Catmarie 

    Thanks for posting and welcome to the community. Sorry to hear of any WiFi issues.

    I'll send you a PM now to assist further.

  • If you say they have "cleaned the fibre" do you actually mean the internet connection is dropping completely and that is showing on the router lights?

    That is not WiFi.

    Do wired (ethernet) connections have the same issue?

    If it is really WiFi connections between the router and devices that are the issue then ask VM for some extenders.


  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Catmarie​  as you are on the 1Gb tier, then as suggested above, you are entitled to up to 3 Wifi Pods at no extra cost.