Forum Discussion

endisforever's avatar
endisforever
On our wavelength
4 days ago

wifi always disconnecting

my wifi has always been solid

but the last couple of weeks im constantly having to restart my router the wifi is like a yoyo up and down all the time 

some devices wont reconnect so have to restart the router probly once or twice a day at the minute its so annoying 

heres my reports any help pls 

Refresh data

3.0 Downstream channels

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
112190000006.00000040.366287QAM25611
11390000006.00000040.366287QAM2561
21470000005.90000240.366287QAM2562
31550000006.00000040.366287QAM2563
41630000006.19999740.366287QAM2564
51710000006.09999840.366287QAM2565
61790000006.00000040.366287QAM2566
71870000005.80000340.366287QAM2567
81950000005.90000240.946209QAM2568
92030000006.00000040.366287QAM2569
102110000005.90000240.946209QAM25610
122270000005.80000340.366287QAM25612
132350000005.50000040.366287QAM25613
152510000005.00000040.366287QAM25615
162590000004.59999840.946209QAM25616
172670000004.80000340.366287QAM25617
182750000004.80000340.946209QAM25618
192830000004.19999740.946209QAM25619
202910000004.40000240.946209QAM25620
212990000004.09999840.946209QAM25621
223070000004.69999740.946209QAM25622
233150000005.40000240.946209QAM25623
243230000005.30000340.946209QAM25624
253310000004.80000340.366287QAM25625
263390000005.50000040.366287QAM25626
273470000005.69999740.366287QAM25627
283550000005.30000340.946209QAM25628
293630000006.00000040.946209QAM25629
303710000005.80000340.366287QAM25630
313790000005.59999840.366287QAM25631
323870000006.00000040.946209QAM25632



3.0 Downstream channels

ChannelLock StatusRxMER (dB)Pre RS ErrorsPost RS Errors
11Locked40.36628700
1Locked40.36628700
2Locked40.36628700
3Locked40.36628700
4Locked40.36628700
5Locked40.36628700
6Locked40.36628700
7Locked40.36628700
8Locked40.94620900
9Locked40.36628700
10Locked40.94620900
12Locked40.36628700
13Locked40.36628700
15Locked40.36628700
16Locked40.94620900
17Locked40.36628700
18Locked40.94620900
19Locked40.94620900
20Locked40.94620900
21Locked40.94620900
22Locked40.94620900
23Locked40.94620900
24Locked40.94620900
25Locked40.36628700
26Locked40.36628700
27Locked40.36628700
28Locked40.94620900
29Locked40.94620900
30Locked40.36628700
31Locked40.36628700
32Locked40.94620900



3.1 Downstream channels

ChannelChannel Width (MHz)FFT TypeNumber of Active SubcarriersModulation (Active Profile)First Active Subcarrier (Hz)
33964K1840QAM4096759



3.1 Downstream channels

Channel IDLock StatusRxMER Data (dB)PLC Power (dBmV)Correcteds (Active Profile)Uncorrectables (Active Profile)
33Locked446.615955118212

3.0 Upstream channels

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
14960000043.7705995120 KSym/sec64QAM1
23660000043.7705995120 KSym/sec64QAM3
32360000043.2705995120 KSym/sec32QAM5
43010000043.7705995120 KSym/sec64QAM4
54310000043.7705995120 KSym/sec64QAM2



3.0 Upstream channels

ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts
1US_TYPE_ATDMA0000
2US_TYPE_ATDMA0000
3US_TYPE_ATDMA0000
4US_TYPE_ATDMA0000
5US_TYPE_ATDMA0000



3.1 Upstream channels

ChannelChannel Width (MHz)Power (dBmV)FFT TypeModulation
610.447.42KQAM32



3.1 Upstream channels

ChannelChannel TypeNumber of Active SubcarriersFirst Active Subcarrier (Hz)T3 TimeoutsT4 Timeouts
6OFDMA20853.400

6 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    Do use this link an be sure to Run the FULL TEST.

    https://www.samknows.com/realspeed/ 

    Share screen shots of the results so we can see if this is an issue occurring
    with the service to the VM Hub, or between the VM Hub and your devices.

    There is nothing like presenting real evidence to progress the situation. 

     

    • legacy1's avatar
      legacy1
      Alessandro Volta

      The realspeed thing will not help BQM is better

  • endisforever's avatar
    endisforever
    On our wavelength

    Like clock work evening time wifi drop out run a speed test 1mb down 70 up im on 1gb down 100up  getting to beyond a joke now

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team

      Hello endisforever 

      Thanks for posting and welcome back to the community. 

      Sorry to hear of any WiFi issues. We've ran a check here and no issues are showing, no area outages as well.

      If it's just WiFi that's the issue, please download our Connect App - https://www.virginmedia.com/broadband/connect-app and when downloaded, run a wireless scan in every room of the property. This will check the connection and optimise it where possible to do so. If a Pod needed, you'll also be prompted to order a Pod and if you have an existing Pod, it can help with ideal placement for it.

      Keep us posted.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    One of the upstream channels is not connecting properly, but apart from that it all looks fine. 

    Is this only a WiFi problem, or are ethernet connections poor too?

    What does this say? 

    https://www.samknows.com/realspeed/

    Set up this free monitor and post a link here

    https://www.thinkbroadband.com/broadband/monitoring/quality

    • endisforever's avatar
      endisforever
      On our wavelength

      ethernet drops but no where near as much near enough always wifi that's the issue