Exactly the same here, upgraded, new hub arrived on schedule, engineer attended to install the emergency phone on schedule, but the pod I ordered after the hub was no show. They keep telling me its out for delivery and that I MUST have a yodel email or text to refer to, which I dont. I saw a tip from another user here, get the yodel app and create an account, it will automaticaly show any deliveries they have for your address. And no they dont have any for me so VM are not telling the truth. Reading further, it appears that their distribution centre have had a flood or similar and are or were out of action. Why dont they just say so.
Hello Jedzed and Paul0667,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your delivery this is due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.
Kind Regards,
Steven_L
