Been trying to resolve issues with WiFi dropping out but the chatbot keeps sending me round in circles. “Can’t connect to your kit, chat to one of our friendly team” then sends me back round the same loop.
This is the log from the router. A quick google suggests a physical issue on the line but any insight welcome! Thanks
[Mod - image removed due to MAC addresses]
If you could please post your downstream & upstream stats as well then we will have more idea what is going on.
If you do speak to VM, please do not refer to it as a Wi-Fi problem. Wi-Fi is on the output side of the hub & can be affected by many issues, some outside of VMs control, whereas the issue you have looks to be with the incoming Broadband connection to the hub.
As well as the advice from nodrogd I would suggest you setup a BQM to monitor the incoming circuit. http://www.thinkbroadband.com/ping This will record any broadband outages etc. not just Wifi issues.
Thanks so much. I have a BQM set up
These are my latest logs
[Mod - image removed due to MAC addresses]
Forum TeamHey bezd, thank you for reaching out and we are so sorry to hear about your connection issues.
We've taken a look and currently everything is looking great on our end, have you seen an improvement in this in the last few days at all?
No, I’m still having problems. Thanks
Hi, no, it’s still a problem.
