Forum Discussion

Carlsdad20's avatar
Carlsdad20
On our wavelength
8 days ago

Well Done and Thank You

As i'm good at complaining about stuff, i thought i'd come here to say Well done and Thank you.

The thunder and lighting storm on Saturday wiped out my broadband and tv, we contacted virgin via the web app and booked an engineer for the first available slot which was 4pm-7pm on Monday.

The engineer, i wish i could remember his name, phoned at 3-50 to say he was on his way, he arrived just after 4pm and immediately started to check stuff out.

The lightning had wiped out  both boxes and the hub, it also took out 2 televisions and the phone.

He replaced both boxes and hub and set everything up for me.

We were back up and running within an hour, all we lost were the recordings.

Thank you 

Broadband
router
WIFI

2 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    5 days ago

    Thanks for your time today Carlsdad20

    We've managed to locate Alex and his manager and sent this over on your behalf.

    If we can help with anything else, you know where we are.

    Gareth_L

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    5 days ago

    Hello Carlsdad20.

    Thank you so much for your positive post, it's great news that everything is now working again after the storm. What we can do is send you a private message to pass security.

    Once we have access to your account, it's then possible to find the engineer and pass your thanks on to his manager.

    If you can check your logo at the top right of your screen, that would be great. 
    Gareth_L