Forum Discussion

Ash27's avatar
Ash27
Joining in
4 months ago

Website is not opening on Virgin wifi

Hi Team,

I am Virgin media broadband customer and  I am the owner of https://healthplusmore.co.uk . I am unable to open the website on virgin wifi network and It is very frustrating for me and for my clients and hampering my business and reputation.

Kindly resolve the issue.

  • Client62's avatar
    Client62
    Alessandro Volta

    The Virus Safe aspect of VM DNS is blocking access to the website.

    >nslookup healthplusmore.co.uk
    Server: cache1.service.virginmedia.net
    Address: 194.168.4.100

    Non-authoritative answer:
    Name: healthplusmore.co.uk
    Addresses: 2a02:8801:200:1::1
    81.99.162.48    ( these are both IPs that belong to VM )


    >nslookup healthplusmore.co.uk 8.8.8.8
    Server: dns.google
    Address: 8.8.8.8

    Non-authoritative answer:
    Name: healthplusmore.co.uk
    Address: 192.124.249.176 ( this is the correct IP of the website )

    Try some of the public virus check services to see if your web site shows up as problematic

    https://www.google.com/search?client=firefox-b-e&q=virus+check+website

    If it turns out as all clear drop a message to websafefeedback@virginmedia.co.uk
    reporting the web site as being blocked unexpectedly.

  • goslow's avatar
    goslow
    Alessandro Volta

    Ash27 wrote:

    Hi Team,

    I am Virgin media broadband customer and  I am the owner of https://healthplusmore.co.uk . I am unable to open the website on virgin wifi network and It is very frustrating for me and for my clients and hampering my business and reputation.

    Kindly resolve the issue.


    The site is flagged on Virus Total by 12 security providers under a 'malicious' or 'phishing' category which is VM is blocking it.

    https://www.virustotal.com/gui/home/url