Hello, we recently joined with Virgin media, however our coax cable that goes from the wall socket to the splitter is much too short for what we need, is there anyway we can arrange a visit from an engineer or have one delivered to us that is around 3-5m?
Thanks in advance
It’s possible they can post you one,
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Forum TeamHi Austen_wd,
Thank you for reaching out to us in our community and welcome both here and to Virgin Media, we can arrange a technician which is a call out and cost £25 on the following bill, they will relocate the Router where you want it to go, or we can send a 5 or 100 metre cable free of charge, so we can arrange either option, I will send you an invite into a private chat, please click on the white envelope to accept.
Regards
Paul.
