VM issue with Sky Q
Hi all. Have came over from the Sky community. Several Sky Q users with VM broadband all experiencing connectivity issues. Nobody seems to know whether the issue is on VM or Sky’s side.
Common denominators are; Sky Q user, Virgin Media Broadband, all experiencing “it looks like you do not have an internet connection” message on their TV, all reports coming from Glasgow/West of Scotland so far.
My box is in wired. Others are a mix of wired and wifi. No wifi issues with other devices. Usual resets all done. Very strange issue. Any tech wizards on here any idea?
Hi,
I've had exactly the same issue all day. Sky Q would not connect to Virgin Hub 3 Internet. It would however connect to the router (but without internet). Tried every reset/reboot going.
Solution, change your Sky DNS to 1.1.1.1 and like magic it worked.
- Settings - Status - Network Connection - Network Setup - Advanced Settings - IP Settings - Set Manually - DNS Server - 1.1.1.1 - Confirm - back.
Hope this helps
Steve