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202104's avatar
202104
Joining in
2 years ago

VM Hub 4 WiFi keeps dropping out

Most of this evening I have had problems with my wifi. It connects then drops over and over again. I've tried accessing 192.168.0.1 but that doesn't always work as when I log in I'm just shown a whitepage. 

I've gone through VM help of testing the hub and then resetting and restarting the hub. Still nothing. Apparently no service problems in my area regarding broadband. 

Anything to do apart from continuing this monotonous loop to get maybe a maximum of 30 mins wifi??

5 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    The failed admin menu is a known issue with the Hub 4 in Router mode,
    other symptoms may include Connect app has stopped working and VM Pods are offline.

    Try pressing RESET for 60 seconds and then leave the Hub 4 powered on to revert to the factory option,
    this may restart the admin menu, but it is not a long term fix.

    • Cedge1's avatar
      Cedge1
      Joining in
      2 years ago

      Tried this. Doesnt do anything.

      CS said there is a problem with the connect app but not aware of anything to do with accessing the admin menu.

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    2 years ago

    For what my opinion is worth, factory reset is not a good idea.  You'll lose 20 minutes of your life plus any settings you may have customised in the hub.  A power reset is much more useful as everything is flushed except the static RAM.

    On the WiFi drops, is it just the WiFi or has the hub done a reset due to circuit issues?  The Network Log (when you can get into the Hub) would tell you.

    If it is just WiFi, could it be signal issues?  https://community.virginmedia.com/t5/Networking-and-WiFi/UNDERSTANDING-KEY-ASPECTS-OF-WiFi/td-p/3870538 might help in that case.

     

  • Cedge1's avatar
    Cedge1
    Joining in
    2 years ago

    I've been having exactly the same issue, been on the phone to CS today,no resolution.

    Problem is I'm WFH and have lots of smart home tech, some I need to get installers back out to reconnect the WiFi with any new settings.

    Just wanna log in and set my network back up.

    Anyone any ideas?

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 years ago

    Hi 202104,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issue with your services. 

    We are happy to take a look into this. I will private message you now to confirm your details. 

    ^Martin