Thanks for the response. So... I'm not a networking expert by any stretch. Here is my result to shyw.org
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C:\>tracert shyw.org
Tracing route to shyw.org [193.189.75.132]
over a maximum of 30 hops:
1 3 ms 2 ms 2 ms 192.168.0.1
2 11 ms 12 ms 13 ms 10.53.35.145
3 12 ms 17 ms 15 ms brad-core-2b-ae71-650.network.virginmedia.net [81.97.81.201]
4 * * * Request timed out.
5 * * * Request timed out.
6 15 ms 13 ms 14 ms tcma-ic-2-ae9-0.network.virginmedia.net [62.253.174.178]
7 20 ms 26 ms 28 ms teln-ic-2-ae0-0.network.virginmedia.net [212.250.14.198]
8 29 ms 21 ms 24 ms te-0-0-0-6.bb2n.man4.uk.m247.ro [89.238.134.53]
9 20 ms 19 ms 21 ms te-0-0-0-11.bb1n.ams2.nl.m247.ro [37.120.128.231]
10 27 ms 21 ms 23 ms te-1-49.xs2a.man4.uk.m247.ro [77.243.185.109]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
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And if I VPN, I get:
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C:\>tracert shyw.org
Tracing route to shyw.org [193.189.75.132]
over a maximum of 30 hops:
1 32 ms 29 ms 33 ms 172.21.60.1
2 32 ms 32 ms 29 ms 91.148.237.2
3 31 ms 30 ms 30 ms 151.139.84.2
4 31 ms 30 ms 29 ms 151.139.84.3
5 32 ms 32 ms 33 ms po-2-0-0.bb1.fra1.de.m247.com [80.81.192.165]
6 30 ms 30 ms 31 ms be-100-3901.core1n.fra2.de.m247.ro [212.103.51.62]
7 59 ms 50 ms 52 ms be-999.core2n.fra2.de.m247.ro [37.120.128.157]
8 52 ms 52 ms 50 ms hundredgige0-0-2-1.bb2n.lon2.uk.m247.ro [146.70.1.209]
9 51 ms 51 ms 51 ms be-102.bb2n.man4.uk.m247.ro [193.27.15.132]
10 52 ms 50 ms 52 ms te-0-0-0-11.bb1n.ams2.nl.m247.ro [37.120.128.231]
11 52 ms 51 ms 52 ms te-1-49.xs2a.man4.uk.m247.ro [77.243.185.109]
12 49 ms 51 ms * drax.ukwebsolutionsdirect.com [193.189.75.132]
13 51 ms * 52 ms drax.ukwebsolutionsdirect.com [193.189.75.132]
Trace complete.
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It's a similar story with cestria.com, so I'll not bother posting the results for that. That I can reach as far as 'te-1-49.xs2a.man4.uk.m247.ro' from VM implies to me that the issue might actually be with Web Solutions Direct, who are m247 and I should persue them for a solution. On the other hand, I can do anything I wish with my domain if I choose to connect via a VPN and that tells me it's a VM issue.
I wish I knew more about this stuff, please forgive my ignorance. Any ideas on who to push on this?
Thanks! Paul