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bluemoontg's avatar
bluemoontg
Tuning in
2 years ago

VM Connect Can't Find Hub

My VM Connect app cannot find my Hub 3. This has not been a problem previously. I have deleted and reloaded the app. I have also deleted the wifi from my phone and re-connected. The wifi is working fine for all other purposes. The mobile phone uses the router for mobile calls.

So why can't the Virgin Connect app find the router??

1 Reply

  • Hi bluemoontg,

    Thanks for posting, and sorry to see you're having some issues connecting to your hub via the app.

    Can you confirm if you've tried installing this on a different device?

    Can you also try a reset of the hub, then re-downloading the app?

    Let us know if there is any change.

    Alex_Rm