Forum Discussion

Jedathoss's avatar
Jedathoss
Tuning in
2 years ago

VM Connect can't find hub 5 - yet another thread

Had broadband installed for a week and can't get the VM Connect app to find my hub so i can check my wi-fi blackspots.

Have tried all the advice in previous threads:

  • rebooted the router
  • disabled mobile data
  • enabled location
  • checked no vpn
  • deleted and re-installed app

All to same result can't connect and message saying "Oops, something went wrong. Click on the icon to view or pull to refresh your network overview."

Every thread i've seen says this is a priority issue, but I've seen multiple threads dating back over 18 months, how can i rectify this?

TIA

John

 

VM Connect
    • Jedathoss's avatar
      Jedathoss
      Tuning in
      2 years ago

      Thanks Client62, its not the configuration I'm having trouble with, i need the app so i can do the wifi blackspot scan so i can get the wifi pods.

       

      • Jedathoss's avatar
        Jedathoss
        Tuning in
        2 years ago

        Adding myself into this as would love to know the answer myself

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    This forum is full of recent posts reporting folks were unable to request a Pod via the working Connect app.