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JonnyRod's avatar
JonnyRod
Tuning in
2 years ago

VM Connect cannot find hub 4

I can see that this has been raised before, but can’t see the solution.

i have deleted and reinstalled the VM Connect App. I have reset the hub several times (full reset). I tried connecting to the hub using PC with ethernet cable and although password is accepted the hub page is unresponsive. I want VM Connect to connect to my hub because my Wifi Pod seems to not be able to connect despite being next to it and switching it off and on, several times. I also want VM Connect to work as it should, but it has hardly ever connected to my Hub. Thanks all. 

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  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    The Hub 4 is defective, request a replacement ASAP before it totally fails.

    • JonnyRod's avatar
      JonnyRod
      Tuning in
      2 years ago

      Thanks, I guess I’ll have to wait for them to contact me in reply to this thread in order to do that, unless you could kindly advise how I could initiate that myself.

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        2 years ago

        Hi JonnyRod 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

        We're sorry to hear about the problem you've been having 😔

        I can see you've spoken to the team since you posted. Has a resolution to the problem been provided?

        Please pop back to us at your earliest convenience.

        Thank you for your support Client62 👍

        Regards,
        Daniel