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Deniese's avatar
Deniese
Joining in
3 days ago

VM Connect app unable to connect to Hub5

This started on Saturday 18th Oct and as of today the VM Connect app cannot see the Hub 5 or my other devices. It was working when I first received the wifi block pod a week ago and even up to the Friday 17th. I received a text message from Virgin telling me everything was okay and they could see all my devices, but the VM Connect doesn’t work. There is no VPN. What can be done?

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    5 hours ago

    Hey Deniese, thank you for reaching out and we are so sorry to hear about your Connect app issues.

    We can see you are currently in DM with my colleague, please do go back to this for any assistance.