Forum Discussion

Ian_Nunthorpe's avatar
Ian_Nunthorpe
Up to speed
4 days ago

VM Connect App and Hub5

Since my Hub3 was replaced a few weeks ago by a new Hub5, the VM Connect App has stopped working properly. 

The Connect App doesn’t show my WiFi details, or my Network Devices (other than with an exclamation mark in a triangle) or my WiFi devices. 


All I get are messages “Oops! Something went wrong “ or “something went wrong on our side” and “Contact support if this message keeps appearing “

Help please, preferably from a VM Moderator. 

Hub 5
WIFI

6 Replies

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      6 hours ago

      Hi Ian_Nunthorpe, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're having issues with the Connect App since getting a new hub. I appreciate you may have tried some of these steps, or even all of them, but please follow these steps in the order they're posted:

      • Please delete the Connect app from your device.
      • Ensure the OS on the device is completely up to date. If it's not, complete the update.
      • Once it's been uninstalled, please turn your device off completely.
      • While your device is off, please pin hole reset your hub. Make sure you hold the pin in for a minimum of 60 seconds. (If you let go even 1 second before the 60 seconds, it won't work and you'll need to repeat)
      • While you're waiting for the hub to come back on, please turn your device back. 
      • Re-install the Connect App and try to log in.

      Please let us know how this goes. 

      Many thanks, 

  • Abhayk722's avatar
    Abhayk722
    Settling in
    3 days ago

    this may or may not work for you which depends on your usage scenario.
    but are you using a VPN? 
    I had the same issues and couldn't figure out what was causing the VM app to not work.. tried everything from clearing cache to re-installing the app..
    Untill I was on another automotive forum coz the vauxhall car app was behaving the same..
    And the solution was to turn off the vpn or add the app to the exclusion list on VPN so it does not go through the vpn tunnel..
    After that worked I added the VM connect app and I haven't have had any issues since.

    hope this solves the issue.

  • Ian_Nunthorpe's avatar
    Ian_Nunthorpe
    Up to speed
    3 days ago

    I have already tried uninstalling and reinstalling but it made no difference. 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    4 days ago

    Never used it as unavailable in modem mode. Take Cardiffman282’s advice.

  • Cardiffman282's avatar
    Cardiffman282
    Community elder
    4 days ago

    I'm not a Mod but the Connect App is useless. You are better off just using the hub interface at 192.168.0.1.  If you want to use the app then uninstall it and reinstall it.