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paulbuckley221's avatar
paulbuckley221
Just joined
8 months ago

VM broadband unusable SE London

Hi,

For the last 6 weeks my broadband has been unusable. <1MBps. I'm constantly told that there is a problem in my area and it will be resolved on X date Y days from now. Date X rolls around and and fix date is just extended again. It's so frustrating. Whenever i speak to VM they just repeat "Sir it will be fixed on date X" and just see unphased by it all - i'm paying for a service tht doesnt exist. I WFH a bit and it's impacting my work.

I want to leave VM as i am now out of contract but not sure whether that will be any better, if there is a local problem dont know whether that extends to open reach. Wondering if anyone else has any knowledge of whats going on or whether these things do end up getting resolved? 

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    8 months ago

    Hi paulbuckley221 

    Thanks for posting and welcome to the community. Sorry to hear of the issues with the service. We can see you have an engineer visit booked in. Please do let us know how this visit goes.