Virgin Media Sent Another Returns Pack for Already Returned Equipment
I got home from work today to find that Virgin Media has sent me another returns pack for the Hub 3—even though I already returned the equipment on Friday, 28th March 2025 via Royal Mail Special Delivery Guaranteed by 1pm.
The tracking history confirms that the Hub 3 was delivered and signed for on Monday, 31st March 2025.
Tracking Number: SP029691789GB (this serves as my proof of postage).
I’m now wondering—has anyone else experienced this? Do I need to contact Virgin Media, or will they eventually update their system?
Hey SharA25, thank you for reaching out and we are sorry to hear about this packaging issue.
Please do not worry the system will pick this up in a few days.
Once the warehouse has gone ahead and processed the return it will update it.
