Forum Discussion

lopazz's avatar
lopazz
Joining in
7 months ago

Virgin hub 3 keeps randomly dropping connection

About 3 months into my contract the connection will randomly drop and the hub will be flashing green for a bit. I had a technician come round he said the cabling outside was outdated and had it replaced and yet the problem is still here in fact I think it’s getting worse.
  • Robert_P's avatar
    Robert_P
    Forum Team
    6 months ago

    Hello lopazz

     

    We're sorry to hear of the connection issues experienced, we understand the frustration given the short time you have been with us and appreciate you raising this via the forums. Welcome to the community.

     

    You mentioned a visit from an engineer and the replacing of a cable, was the cable an external cable from the street to the external box? 

     

    Are the disconnections over a wired connection, wireless or both? We have help here for wireless network issues. Let us know and we can assist further.