Forum Discussion

philrooks's avatar
philrooks
On our wavelength
2 years ago

Virgin connect app.... Doesn't connect

My virgin connect app says I am not at home when I am.and.connected to the wifi.

The hubs don't connect to devices.

 

Very poor and frustrating 

  • Hi philrooks,

    Welcome back to the community and thanks for taking the time to post here on the forums.
    I’m sorry to hear of the issues that you’re having with your hub connecting to your Connect App, have you tried to remove and re-install the app as well as rebooting your hub since the issues started? What are you trying to do via the app, we can see if there is another way to do whatever it is you're trying to do.

    Kind Regards,

    Steven_L

  • Client62's avatar
    Client62
    Alessandro Volta

    "not at home"

    This is usually caused by a active VPN / Apple Relay / Android DNS changer, make sure they are all disabled.