Hi uncleT,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your broadband speeds. Checking things here, I can see that there are no open faults in the area. The levels to the hub are also optimal. Due to the type of hub you have, we're unable to remotely check the speed. Can you please connect your hub to a PC or Laptop via an ethernet cable and run a check through here. Post a screenshot of the results so we can help further.
In terms of the missed appointment compensation, this is checked automatically on the account after a failed appointment. If eligible it's applied to the bill generated after the missed appointment. If a bill has already been generated and no credit was on there, this would mean you were not eligible.
Many thanks,