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Martyn's avatar
Martyn
Superfast
2 years ago
Solved

Upgraded to 2gig and see ping time outs and youtube buffering?

anyone else facing similar issues?

I've been on XGS for sometime now, had 1000/1000 enquired recently and got 2000/2000 there just feels like something isn't right...

I've been playing games LOL for example and I'll just randomly DC from it, never had issues before the upgrade, youtube now buffers.

my TBB looks fine.

 

seems to just drop connection for anywhere between 4-7ms, enough to D/C from games.

  • Martyn's avatar
    Martyn
    11 months ago

    Finally, after useless complaints/tech support the executive team was able to get my issue over to someone in the project department who was able to turn off the auto speed testing on Friday, and now I have no more issues, shame it had to come to this, >.< hopefully, they learn from it and can fix the issue for others.

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  • haywardgg's avatar
    haywardgg
    Dialled in
    10 months ago

    At this point, if you're not cancelling your contract, exercising your consumer rights, then you probably shouldn't be surprised that Virgin aren't doing anything about it. I told them, fix it, or I cancel the contract. You are being invoiced for a service by a company, and if that service is not what you were promised, you are well within your rights to cancel and NOT pay them.

    We let companies get away with too much these days. It's time to take back your power, as a consumer.

  • Martyn's avatar
    Martyn
    Superfast
    8 months ago

    Adding this for future reference, no issues atm 😛 ended up getting around £100+ in compensation (for multiple things) but mainly lack of communication being the major one.

    >tracert 1.1.1.1

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     4 ms     3 ms     3 ms  leed-bng-1-sub.network.virginmedia.net [86.2.16.1]
  3     4 ms     4 ms     4 ms  leed-core-2a-ae18-11.network.virginmedia.net [86.0.76.0]
  4     *        *        *     Request timed out.
  5     5 ms     5 ms     5 ms  tcma-ic-2-ae9-0.network.virginmedia.net [62.253.174.178]
  6     5 ms     5 ms     5 ms  162.158.32.254
  7     5 ms     5 ms     5 ms  162.158.32.9
  8     5 ms     4 ms     4 ms  one.one.one.one [1.1.1.1]

Trace complete.

     

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      8 months ago

      Glad to hear everything is currently okay for you.

      How has it ben since Wednesday Martyn, everything okay? 

      • Martyn's avatar
        Martyn
        Superfast
        8 months ago

        been solid, but the whole situation was annoying as hell.

  • tmonaghan's avatar
    tmonaghan
    On our wavelength
    4 months ago

    How did you become a 2Gig customer? I thought it was available in London but Virgin Media doesn't advertise it as an available product yet apparently

    • Martyn's avatar
      Martyn
      Superfast
      4 months ago

      Only available in xgs areas, they are upgrading all the hfc areas too, it just takes time.

      It just comes down to the technology used, https://bidb.uk/  will tell you the technology your able to get mine says XGS - PIA