** Final update - Complaint closed managed to move things around to the router and two pods I was sent out thanks to Daniel are sufficient to get full bars and full speed access throughout the house, thank you to the forum moderators and Daniel for being able to solve something online help and even complaints couldn't.
For others wondering I did find a single page referencing the admission that the connect app doesn't allow wifi pod ordering so hopefully they are getting on that now finally, and for ordering wifi pods you need to prove its required first for each additional pod, finally, you can only receive 1 pod per 5 business days and you will receive a revised contract for your line in the post stating the number of wifi pods and the router so keep an eye out for that as you'd obviously have to return them all at the end of your contract. Good luck all!
It should be noted that Hub 5 + 2 wifi Pods are working a million times better for me than Hub 5 as a modem and the extortionate Netgear Orbi which would routinely drop connections and be unable to handover connections between hardware units. Hub 5 + Wifi Pods work effortlessly and handovers complete with no disconnection or slowdown! 🎉 Balancing loads between hardware units has helped dramatically too keeping speeds maximised with multiple wireless devices in house.
