Unable to Order Wifi Pods - Connect App Does Not Allow Orders
Please get somebody competent to just comb through every reference and page forwarding customers to the Virgin Connect App to order wifi pods. The Connect App will just continuously spam you for positive reviews even if you click unhappy, that aside even when running the 'home scan' all virgin support pages continuously forward you to, you cannot actually order a WiFi pod from the connect app. It's literally impossible, even the results of the 'Poor' scan forward you to the app it's already running in. Basic UX competency failure on all ends with the VM Connect App, the other app, the online forms, the online support chat, even the complaints form I filled out the response was pointing to the same place. I'm within my 14 days so seriously considering jumping ship if this is what's to be expected from Virgin Media. It's not that hard, it's common sense that a single router can't reach all rooms of a house with a loft. Why point customers in these loops asssuming that the customer is a pleb when you haven't even considered or tested your own links/feedback loops. Yes I've reset the router, Yes I've run the scans on the app, Yes I have WiFi Max included on my rip off contract which boasts wifi pods they are reluctant to actually give you. False advertising at the get go. Evidence in case that is also going to be parroted; https://ibb.co/x6YQS5Z Apologies if the tone comes across negative just exhausted from chasing this around since installation.Solved1.9KViews2likes10Comments
