Forum Discussion

Smgg's avatar
Smgg
Joining in
12 months ago

Unable to access William Hill over wifi.

Other betting apps work and mobile data works too. Have been told its an IP issue and have restarted my router etc. Are there any other steps I can take to fix this?

  • Client62's avatar
    Client62
    Alessandro Volta

    With Child Safe disabled in the VM Online Account we can access the William Hill online betting website.

    Try to turn Child Safe Off in your VM Online Account & try again.

    If with Child Safe Off the problem persists, or you are unable to access the VM Online Account.
    Change the DNS on your device to be OpenDNS, this will bypass the VM Child Safe 18+ content  filter.

    The process is outlined below :-

    https://www.opendns.com/setupguide/

    • Alex_RM's avatar
      Alex_RM
      Forum Team

      Hi Smgg,

      Thanks for posting and sorry to hear you're having some issues accessing certain sites.

      Have you been able to try the advice from Client62?

      Let us know if you still need help.

      Alex_Rm