Unable to access Virgin Media website from laptop.
I have tried on three different browsers to sign in to my account it initially loads then after about 2 seconds it goes blank. This only started about 3 days ago. Anyone else having this problem.
Forum Discussion
8 Replies
I did for a while and found it only worked with Chrome. I can now access it via my usual browser (Opera) again.
Same here for last 3 days. Cleared cache, history, cookies etc and tried on Firefox and Chrome - can't access any page on main Virgin website as it just goes blank
Hi cherbert and JohnnyAB
I had the same issue using Chrome, Firefox, Edge and Brave browers.
I ran SFC /scannow using the windows terminal in admin mode. This found corrupt system files and repaired them.
I can now access all Virgin website pages using Chrome, however I still can't access the pages using Firefox, Edge and Brave browers
- Robert_P
Forum Team
Hello JohnnyAB
Sorry to hear of the issues experienced accessing your online account, we appreciate you raising this via the forums and welcome to the community.
From other posts it seem to have been an issue at that time, were you able to follow cherbert steps and resolve the issue?
If you need further help let us know.
I ran SFC /scannow and there were no corrupt file, so that didn't solve it. tried on Brave, Chrome and Edge browsers will not run on any of them. I have also re_booted my Hub 5 still no joy.
Same with me - no errors, cleared cache, website note blocked, no VPN installed etc. Still just getting the rotating 'loading' graphic on Firefox, Chrome and Edge.
Here is the list of errors and warnings when I try to load the page:
ERRORS
------Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://ct.virginmediao2.co.uk/graphql. (Reason: CORS request did not succeed). Status code: (null).
2
ERROR Error: Http failure response for https://ct.virginmediao2.co.uk/graphql: 0 Unknown Error
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ii https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
Wn https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
then https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
t https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
then https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
on https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
De https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
xe https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
error https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
main.b96ce75bfb0400e9.js:514:1160253
ERROR Error: Http failure response for https://ct.virginmediao2.co.uk/graphql: 0 Unknown Error
b https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
ii https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
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error https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
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handleError https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
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invoke https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
run https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
runOutsideAngular https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
onHandleError https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
handleError https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
runTask https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
invokeTask https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
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0 https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
(Async: setTimeout handler)
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scheduleTask https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
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scheduleTask https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
scheduleMacroTask https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
Me https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
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setTimeout https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
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error https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
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onInvoke https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
invoke https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
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invokeTask https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
onInvokeTask https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
invokeTask https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
runTask https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
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invokeTask https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
Z https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
N https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
B https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
(Async: EventListener.handleEvent)
t https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
scheduleTask https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
onScheduleTask https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
scheduleTask https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
scheduleTask https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
scheduleEventTask https://www.virginmedia.com/my-virgin-media/polyfills.30cc7708c76832a5.js:1
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cn https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
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qe https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
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_trySubscribe https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
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subscribe https://www.virginmedia.com/my-virgin-media/main.b96ce75bfb0400e9.js:514
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