Forum Discussion

Rod93's avatar
Rod93
Tuning in
12 months ago

Unable to Access Google Services

Looks like the issues elsewhere reported may still be ongoing. I wasn't affected previously but I am now. I'm located in the Gloucestershire area.

I am unable to access any google services via my virgin connection, including but not limited to Gmail, Drive, GCP & Meet. I am also unable to receive a response to a ping to either 8.8.8.8 or 8.8.4.4

I have an 'IT ticket' raised but am being told it will be at least 3 days before I should expect a response.

For additional info I am able to access google services via my non-virgin 4G/5G connection, and am able to resolve non google sites and services, such as amazon.co.uk, yahoo.co.uk, bing.co.uk. 

 
Anyone else getting this issue?
Error
google
routing

21 Replies

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  • mattbridges's avatar
    mattbridges
    On our wavelength
    12 months ago

    Modem mode - base in gloucester - support don't understand the problem.....

  • Jen_Y's avatar
    Jen_Y
    Moderator
    12 months ago

    Thank you for your post. Rod93 djalexrrr RobinL2 PJH1  We're investigating the issue you're having.

    Can you recheck if you're still having the issue now?

     

    Regards 

    Community Mod 

    Jen_Y

    • Rod93's avatar
      Rod93
      Tuning in
      12 months ago

      Yes issue is still occurring when in Modem mode, as of 14:40. Seems like there are tiny little windows where it works, I'm talking 5-10 mins and then it stops working again. 

    • Becdem's avatar
      Becdem
      Tuning in
      12 months ago

      Yes, it is still a problem.  I am told by customer services it is due to an outage, strange that it is just gmail / google that's affected! 

  • Rod93's avatar
    Rod93
    Tuning in
    12 months ago

    Any of you using Modem mode or are you using Router mode?