Forum Discussion

bexwhitt's avatar
bexwhitt
Joining in
5 months ago

Twitch.tv is not working properly for me using Virgin

I'm in the PR6 region and twitch streams keep freezing and the chat is intermittent. I have no other problems with any other website. I've talked to people who use twitch and the website is working fine. In fact if I connect my laptop to a mobile hotspot that works fine also.

I would ring support but they keep just sending me a link to check my equipment then hang up.

I have restarted and reset the router so it's not that.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    5 months ago

    Hi bexwhitt 👋.

    Thanks for reaching out to us and welcome to the Community forums. Apologies for the issues that you have been having with Twitch. Can we ask since this post have you been able to get this resolved or are in need of further assistance.

    Please let us know?

    Sabrina

    • Duckyfuzz's avatar
      Duckyfuzz
      Tuning in
      5 months ago

      I'm also having this same issue since last Tuesday, I can't access Twitch, Strava or my FirstDirect app when i'm connected to my home wifi

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        5 months ago

        Hey Duckyfuzz, thank you for reaching out and I am sorry to hear this.

        Are you getting any errors when connecting to these websites?

        Does it work on a cable connection?

        Have you ever been able to connect to these before or has it never worked?

        What devices are you using?