Totally unusable service : packet loss
This weekend and particularly today, totally unusable service. A simple ping test shows between 10% and 20% packet loss. Using the internet is like wading through treacle. Support, useless. When ta...
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Downstream power levels are all very high / too high. + 10 dBmV is the absolute max we hope to see.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
| 1 | 330750000 | 9.8 | 38 | 256 qam | 25 |
| 2 | 202750000 | 10.4 | 38 | 256 qam | 9 |
| 3 | 210750000 | 10.3 | 38 | 256 qam | 10 |
| 4 | 218750000 | 9.9 | 40 | 256 qam | 11 |
| 5 | 226750000 | 9.9 | 38 | 256 qam | 12 |
| 6 | 234750000 | 9.5 | 38 | 256 qam | 13 |
| 7 | 242750000 | 9.4 | 38 | 256 qam | 14 |
| 8 | 250750000 | 9 | 38 | 256 qam | 15 |
| 9 | 258750000 | 9.1 | 38 | 256 qam | 16 |
| 10 | 266750000 | 9 | 38 | 256 qam | 17 |
Upstream is much worse.
We expect to see at least 4 to 6 Upstream channels connected
and all should be as the faster Modulation of 64 qam.
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
| 1 | 49600000 | 37.8 | 5120 | 32 qam | 1 |
| 2 | 43100000 | 37.5 | 5120 | 32 qam | 2 |
This could be a local service fault,
failing that an engineer visit will be needed to fix the connection.
Check for known faults in your street - do try both methods
Call 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify
Thank you both for the help. The on line checker isn't helping me : the automated line is a good one though, I didn't know about that. It suggests no local issues, despite the helpdesk agents on the phone this morning suggesting that there was a problem. This being the case, how does one get an Engineer to visit? This is a new one for me, never been necessary before.
You can wait here for a VM Mod to pick this up and run tests on your Hub. Hopefully it will flag up as needing a visit, or they will confirm if there is an area fault or not.
Again, thank you. I'll await a Moderator, and hopefully they wont be long. I'm 100% home working, and should this continue, I might find myself commuting to London for the duration (which will cost me over £100 a day), or working from Starbucks or something.
I've also set myself up a ThinkBroadband quality monitor, and although it's less than an hour old, so not very descriptive, the red 'dropped packet' section is already looking consistently horrible.
