Terrible customer service
So cannot log into the router. Type in IP and it goes around and around, occasionally it will move on to the next level and ask for my password. After I enter that it goes around and around - sometimes saying the system is unresponsive and sometimes just kicking me out.
After waiting on WhatsApp for over 90 minutes eventually got someone who simply said that my broadband was working fine and couldn't comprehend that the system is not working properly if it wouldn't let me access my router.
Also, the last Virgin Media engineer who came out to the house told me that the VM Connect app doesn't work and told me to bin it, as they've reported internally that the VM Connet app is virtually useless and doesn't work for most people.
Support from Vigin is so bad, I really truly wish I had never moved to Virgin.