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TekknoRaptor88's avatar
TekknoRaptor88
Joining in
3 days ago

SuperHub 3 WiFi Issue

A few days ago my SuperHub 3 started to play up. I have no issues when I use my Xbox via Ethernet cable but my WiFi doesn’t seem to work at all. The power light is orange and there is a red phone logo that keeps flashing. Any help would be greatly appreciated 

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Try a 60 second factory pinhole reset as below;
    Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds.  Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.

  • Hey TekknoRaptor88, thank you for reaching out and we are so sorry to hear about your connection issues.

    We've taken a look and everything is looking great on our end  how has this been since Saturday?