Forum Discussion

Reaver85's avatar
Reaver85
Joining in
2 years ago

Superhub 3 Faulty Constant Red LED

Hi i need to be sent a replacement superhub 3 as it has a constant red light at the bottom instead of white which means its overheating acording the the VM website and my internet keeps dropping out and i have to turn the hub off constantly to get it to work.the hub is in a an open well ventilated area also so thats not the cause

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Run the Hub 3's Network diagnostic tool
    Scroll down through the results and find the Temperature entry. Is it normal ?

    • Reaver85's avatar
      Reaver85
      Joining in
      2 years ago

      as you can see it says the temperature is normal so obviously something is wrong with the hub

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        2 years ago

        So its not overheating.   But the warning system to detect and warn you of  that "state" is not working properly. 

        A bit like removing the battery from your smoke alarm detector !

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    On the screen shot we don't see the temperature report. 
    However if it is normal that is good news, the LED's colour is fading.

    When a Hub 3 is in modem mode the LED is magenta and that looks quite red to many folks.