Forum Discussion

daveeb's avatar
daveeb
Up to speed
11 months ago

Superhub 2 (not the AC) on its last legs

Hi all. Been using this antique for the best part of 10 years, the wifi has been iffy for at least half of that (a known fault apparently). For all that time I've been successfully using a wired dedicated access point for wifi which just recently has started getting a bit flaky so instead of investing yet more money in another third party device I was hoping VM could supply me with a correctly functioning new router. I was offered one years ago during a conversation with CS but then their system wasn't working properly so couldn't go ahead with it and I've never bothered to try again until now. The ethernet works fine and the wifi signal is strong but very unreliable. Also the top two (5g/2g) lights have completely gone out and the third light down (the tick) is barely visible. If I can get a replacement that would be great although I don't want any contract extensions, I'm in contract until september as it is.  Thanks

  • Joseph_B's avatar
    Joseph_B
    11 months ago

    Hey daveeb,

    Thanks for joining me in that private message, glad we could go about upgrading your Hub to a newer model, if you do need anything further, please do reach out and we would be more than happy to help.

    Joe

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    11 months ago

    Hey daveeb,

    Welcome back to the Community Forums and thanks for the post.

    Sorry to hear you have been having this issue with your Hub for so long, I would like to look into this with you to see if we can come to a resolution and get this working for you, to this extent I will be sending you a private message.

    Joe

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    11 months ago

    If it is faulty then VM should just replace it for free with no contract extension.

    Very likely you will get a refurbished Hub3 but should work ok

    • daveeb's avatar
      daveeb
      Up to speed
      11 months ago

      Thanks JB, yes it's the conclusion I came to as well. I'll wait and see what Joe suggests. Aside from the issue with the old router (and an equally old 500 GB  tivo with a scart socket) I suspect I may be jumping ship once VM stop TNT being included with Maxit TV, it's the only reason I take the tv package.

  • daveeb's avatar
    daveeb
    Up to speed
    11 months ago

    Hi Joe, just got your reply, thanks. It's been so long since I upgraded anything I'm well out of the loop. I think my hub2 is connected via a screw in F connector, what do I need to do when the new one arrives ? Thanks. (There doesn't seem to be a reply option to your latest PM hence this message).

  • daveeb's avatar
    daveeb
    Up to speed
    11 months ago

    Also as previously mentioned this won't affect me getting TNT as part of my Maxit package will it?? If it does I definitely don't want to proceed with the upgrade. Thanks.

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    11 months ago

    Hey daveeb,

    Thanks for joining me in that private message, glad we could go about upgrading your Hub to a newer model, if you do need anything further, please do reach out and we would be more than happy to help.

    Joe