Forum Discussion

Matrpanir's avatar
Matrpanir
Joining in
2 years ago

Super hub 2, no ethernet and wifi flaky

Hi,

Internet has been slow for a couple of days,  particularly adely before connecting to a site but now the ethernet has stopped completely. I use a desktop for work so this is a real problem! I'm trying to work on a tablet but it's not great. 

The wifi more or less OK most of the time but just seems to stop periodically and only  the 5 Ghz band works which is annoying as I have a very old wifi dongle but only 2.4Ghz.

I went through the VM help pages and have reset the hub several times, turned it off and on and checked all the connections.

Help!

Matt

  • Matrpanir's avatar
    Matrpanir
    Joining in
    2 years ago

    Forgot to mention that in VM online help tested the hub and said to reset,  but that didn't work .

    Matt

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    You need a new hub unless their is a problem in your area

    • Matrpanir's avatar
      Matrpanir
      Joining in
      2 years ago

      Thanks for replying, there's not a problem in the area,  so I guess I need a  new  hub.

      Is there a straightforward way to request one?

       

      • Beth_G's avatar
        Beth_G
        Forum Team
        2 years ago

        Hi Matt

        Thanks for your post - sorry to hear that you've been having issues with your broadband connection.

        I've had a look from this side and can see there's a few issues with your signals which will need ironing out through an engineer visit. So it looks like the Hub may not be the issue, however I will ask if the engineer can swap out your Hub too to a more modern model. 

        I've dropped you a PM so I can take your account details and book in a visit for you.