Sudden Loss Of Connection - Red Flashing Light
I was online last night and around 11pm the TV stream box and internet stopped working. I tried rebooting the router with no luck and also did a service check on downdetector - no issues were being reported in Chester.
When I physically checked the router the red light was flashing slowly. I tried the factory reset button, a number of restarts and left the router off overnight. This morning there is still no connection so am currently tethering to a mobile phone !
I have read this may be down to loss of connection outside my house but a neighbours virgin service (on the same pole) is OK. The router is not overheating which was another thought on the red light that I have excluded. I have been with virgin as a first time fibre customer for a few weeks successfully up till now.
When I phoned virgin I was not filled with confidence as they simply told me they couldn't connect to my router (I kind of knew that) and so could not do any further diagnostics. I provided some information from the router admin console such as 'Network access : Not allowed', 'IP_VOIP = Down', 'IP_DATA = Down', 'PON modem status = offline', 'system.syscfg commit store', 'Baseline Privacy= disabled', 'PON Mode = GPON' etc. They have booked an engineer for me tomorrow but it all seems a little bit random hence hoping to drill into things a bit more ...
Any ideas or further things I can try or check ?
Thanks
Martin