Forum Discussion

MikeNHunter's avatar
MikeNHunter
Joining in
23 days ago

Stupid emails about returns and charges

For the third time in a few weeks I have had an email telling me I have equipment to return. I do not have any equipment to return. They are threatening me with a £65 charge if I don't return the kit I don't have. I have phoned twice and (I thought) agreed with their representative that the charge would be removed. 

I can't be bothered to phone a third time for the same thing to happen again. 

The reason I think this is happening is that some time ago I thought my version 5 hub was not working. I requested a replacement, only to discover that I had accidentally switched the hub off and in fact, it was perfectly OK. I telephoned and (again, I thought) cancelled the replacement. That's what I was told.

The email specifies the serial number of the hub they want returned, and as I have told them, this is the one I am actually using. I don't have any other ones. How can I stop them sending these threatening emails?

2 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    21 days ago

    Hi MikeNHunter, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there has been some confusion about the return of a hub. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    20 days ago

    Hi MikeNHunter,

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you and pout your mind at ease. 

    If you have any further issues, please pop back to us in the Community. 

    Take care,