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MikeNHunter's avatar
MikeNHunter
Joining in
23 days ago

Stupid emails about returns and charges

For the third time in a few weeks I have had an email telling me I have equipment to return. I do not have any equipment to return. They are threatening me with a £65 charge if I don't return the kit I don't have. I have phoned twice and (I thought) agreed with their representative that the charge would be removed. 

I can't be bothered to phone a third time for the same thing to happen again. 

The reason I think this is happening is that some time ago I thought my version 5 hub was not working. I requested a replacement, only to discover that I had accidentally switched the hub off and in fact, it was perfectly OK. I telephoned and (again, I thought) cancelled the replacement. That's what I was told.

The email specifies the serial number of the hub they want returned, and as I have told them, this is the one I am actually using. I don't have any other ones. How can I stop them sending these threatening emails?

2 Replies

  • Hi MikeNHunter, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there has been some confusion about the return of a hub. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Hi MikeNHunter,

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you and pout your mind at ease. 

    If you have any further issues, please pop back to us in the Community. 

    Take care,