Stuck in optimise WiFi loop
Virgin connect app keeps looping round in the optimise your WiFi loop.
Anyone know how to get out of this?
Can’t use the rest of the features of the as a result of this
Forum Discussion
Dump the hopeless VM Connect app & manage the Hub at http://192.168.0.1/
There is always that option - would just be nice if the app actually worked
I am sorry to hear this.
I would make sure the app and device is fully updated, I will feed this back anyway. Cheers
Hey PaulD8,
Welcome back to the Community Forums and thanks for the post.
Sorry to hear you were having this issue with our Connect app, have you since been able to go about optimising your WIFI settings or are you still having an issue with this? If so can you please provide further description on what the app is doing.
JoeHi Joe,
When I open the app, it tells me it needs to optimise my network, goes though the motions of doing whatever it does and then pops up a finish button. If it tap on the finish button it goes back to the main menu and it looks as if it completed whatever it was doing. Then before you can select an option, the optimise your network message pops back up and there’s no way of cancelling it, all you can do is select optimise and go round the loop again….. and again….. and again 😵💫 The only way out is to close the app and then if you open it again, it just does the same thing.
regards
Paul
Here is the message.
Hi Bobk71,
Thanks for posting and welcome to our community 🙂
Sorry to see you're having some issues with the app, can you confirm if you've tried a pin-hole reset for me please?
Alex_Rm
No. I didn’t want to go that drastic as I have lots of settings etc that I’d then lose.
is that my only hope ?
You can manage the Hub via its menu at http://192.168.0.1/
Our Hub has a menu function Admin >>> Reload and Reboot
from where the Hub settings can be saved and later re-loaded e.g. after a reset.
If it is a Hub 4 and the menu proves to be non-functional then a Hub reset is required to fix the Hub menu and to resolve the VM Connect app optimise Wi-Fi loop.Hi, I have just started to get this issue. Just added a WiFi pod, kindly supplied by Virgin. Also, I am no longer able to log onto my router. Username and password work, but then screen sticks while redirecting. When I tried to login again, I get an error saying someone is already logged on.
Looking at other comments on other chats/forums, could this be an issue because I have a 2.4GHz and 5GHz networks setup? Other serms to suggest that Virgin are trying to force customers to use a single network of combined 2.4 and 5? I hope this isn't the case, as I have deliberately chosen to have seperate frequencies so that I can connect devices with more obstacles/walls in the way on 2.4GHz for better penetration. I am sure the suggestion will be to factory reset the router, but I really don't want to lose all my setting 😞
Hello msummerf
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with logging into your hubs settings.If you are still not able to log in then it will be a pinhole reset on the hub.
The pods are designed to work with optimisation turned on so both 2.4GHz and 5GHz split will not help with the pod.
Gareth_L
